Refund Policy
Last updated: July 3, 2026
1. Nature of Digital Products
Since the products sold on SapExtension.com are in the nature of digital software, license keys, and SAP add-ons, once the product is downloaded, the license key is delivered, or the installation is completed, the right to a refund/return is voided.
2. Transactions and Intermediary Role
SapExtension.com does not receive any fees, commissions, or service charges from sales and does not facilitate or process payment transactions. All payments occur directly between the buyer and the seller (developer). Therefore, all refund transactions must be handled and resolved directly between the buyer and the seller.
3. Technical Defects and Complaints
If the purchased add-on does not carry the features specified in its description or contains an unresolvable technical defect, the user can file a complaint through our support team within 14 days of the purchase date. The platform may act as a mediator or facilitator to resolve the issue, but the final refund decision and financial responsibility solely rest with the seller (developer).